Support

Setting the Standard for Precision Testing Equipment Since 1908
(207) 856-0055 | 800-445-1055
info@emersonapparatus.com

SUPPORT GET QUOTE

Your satisfaction is important to Emerson Apparatus. Find the contact and support information you need here.
SalesTechnicalCustomer SupportFormsWarranty

Emerson Apparatus makes it simple for you to connect with our sales team to design a custom quotation for your testing equipment needs.

Not sure what you need? Let our sales team work with you to find the best solution.

SALES DEPARTMENT 
Emerson Apparatus
59 Sanford St., #12
Gorham, ME USA 04038

Sales Department Hours

Monday through Friday, 8:00 a.m. to 4:30 p.m. (Eastern Time)

Contact

Email
info@EmersonApparatus.com

Phone*
Inside the USA & Canada: 1-800-445-1055 (excluding Maine)
Inside Maine & Outside the USA: IDD 1-207-856-0055

Fax*
IDD 1-207-856-1117

*Where IDD is your international dialing prefix as may be required when making international calls to the United States.

Additional Sales Contacts

The following sales and services representatives extend Emerson Apparatus’s support capability throughout the United States and Mexico.

Associated Agents

Contact: Bob Aydelette
PO Box 7220
Greensboro NC 27417
www.associated-agents.com
bob@associated-agents.com
ph: 336-454-6505
fax: 336-553-0268

Contact: Jamie Aydelette
3647 Fowler Ridge
Douglasville GA 30135
www.associated-agents.com
jamie@associated-agents.com
ph: 770-942-1810
fax: 336-553-0268

Exametrik
Contact: Uriel Franco Montes

Av. Palmas 62 Colonia del Bosque
Gustavo A. Madero, Ciudad de México, México 07207
www.exametrik.com
info@exametrik.com
ph: 52 55 6546 9293
cell: 52 55 4467 9201

Hudson, Inc.
202 S. Hudson St.
Westmont, IL 60559
www.hudsoninc.net
sales@hudsoninc.net
ph: 630-710-0469

KPC-Horizon
Contact: Sheri Wilcox

110 Virginia Court
Hertford, North Carolina 27944
www.kpc-horizon.com
info@kpc-horizon.com
toll free (in the US): 1-800-248-9436
ph: 269-629-9759, ext 203
fax: 269-629-9501

Emerson Apparatus makes it simple for you to contact our technical support team for help with set-up, installation, or  troubleshooting.

 

TECHNICAL SUPPORT 
Emerson Apparatus
59 Sanford St., #12
Gorham, ME USA 04038

Technical Support Hours

Monday through Friday, 8:00 a.m. to 4:30 p.m. (Eastern Time)

Information Needed

Should you need service for your Emerson equipment, please contact us either by phone, fax, traditional mail, or email and provide us the following information:

  • Your Name
  • Your Company
  • Your Phone Number
  • Machine Model Number
  • Machine Serial Number
  • Brief Description of the Problem

Once your service request is received, a member of our technical support team will contact you the same day by 3:00 p.m. Eastern Time. Should you contact us during off hours or when all technicians are unavailable, your request will be delivered to our service manager and you will be contacted as soon as possible.

Contact

Email
service@EmersonApparatus.com

If sending an email, be sure to include “Service Request” in the subject line and provide the information as noted above.

Phone*
Inside the USA & Canada: 1-800-445-1055 (excluding Maine)
Inside Maine & Outside the USA: IDD 1-207-856-0055

If calling Emerson, once you are connected you will hear the Emerson phone system menu. Select Option 3 (Service or Maintenance) by pressing the number “3” on your phone. You will be routed to our technical support team and asked to leave a message with the pertinent information.

Fax*
IDD 1-207-856-1117

If you are faxing your request (or mailing it) be sure to use our handy Service Request Form to expedite the process.

*Where IDD is your international dialing prefix as may be required when making international calls to the United States.

Emerson Apparatus makes it simple for you to contact our customer support staff about your current Emerson equipment or if you have questions about parts, accessories, upgrades, and more!

 

CUSTOMER SUPPORT 
Emerson Apparatus
59 Sanford St., #12
Gorham, ME USA 04038

Customer Support Hours

Monday through Friday, 8:00 a.m. to 4:30 p.m. (Eastern Time)

Contact

Email
service@EmersonApparatus.com

Phone*
Inside the USA & Canada: 1-800-445-1055 (excluding Maine)
Inside Maine & Outside the USA: IDD 1-207-856-0055

If telephoning us, when connected you will hear the Emerson phone system menu. To expedite your customer support request, simply select Option 0 (Operator) by pressing “0” on your phone.

Fax*
IDD 1-207-856-1117

*Where IDD is your international dialing prefix as may be required when making international calls to the United States.

Additional Customer Support Contacts

The following sales and services representatives extend Emerson Apparatus’s support capability throughout the United States and Mexico.

Associated Agents

Contact: Bob Aydelette
PO Box 7220
Greensboro NC 27417
www.associated-agents.com
bob@associated-agents.com
ph: 336-454-6505
fax: 336-553-0268

Contact: Jamie Aydelette
3647 Fowler Ridge
Douglasville GA 30135
www.associated-agents.com
jamie@associated-agents.com
ph: 770-942-1810
fax: 336-553-0268

Exametrik
Contact: Uriel Franco Montes

Av. Palmas 62 Colonia del Bosque
Gustavo A. Madero, Ciudad de México, México 07207
www.exametrik.com
info@exametrik.com
ph: 52 55 6546 9293
cell: 52 55 4467 9201

Hudson, Inc.
202 S. Hudson St.
Westmont, IL 60559
www.hudsoninc.net
sales@hudsoninc.net
ph: 630-710-0469

KPC-Horizon
Contact: Sheri Wilcox

110 Virginia Court
Hertford, North Carolina 27944
www.kpc-horizon.com
info@kpc-horizon.com
toll free (in the US): 1-800-248-9436
ph: 269-629-9759, ext 203
fax: 269-629-9501

Handy customer support and sales forms you can download and print at your convenience to fax or mail to Emerson Apparatus.

(PDF format—Adobe Reader required.)

+ Request Quote Form (mail or fax to Emerson)
+ Parts Order Form (order parts by mail or fax using a credit card or PO number)
+ Service Request Form (mail or fax in service requests)

Mail

Emerson Apparatus
59 Sanford St., #12
Gorham, ME USA 04038

Fax*

IDD 1-207-856-1117

*Where IDD is your international dialing prefix as may be required when making international calls to the United States.

Emerson Apparatus warranties its products against faulty workmanship or use of defective materials for a period of one year from the date of shipment to the original purchaser. The liability of Emerson Apparatus under this warranty is limited to exchanging, repairing, or issuing credit, at its option, for any goods that are returned by the purchaser.

If you have an Emerson Apparatus product you wish to return, do not do so or issue debit memos without prior authorization from Emerson. Return authorization can be obtained by calling . . .

Inside the USA and Canada
1-800-445-1055 (excluding Maine)

Inside Maine & Outside the USA
IDD 1-207-856-0055

The return shipment freight should be prepaid. No collect shipments will be accepted. Emerson will return the product freight pre-paid. Terms are FOB Gorham, Maine USA.

Emerson’s one-year standard warranty shall be IN LIEU of any other warranty expressed or implied, including but not limited to, any warranty of MERCHANTABILITY or fitness for a particular purpose. Emerson Apparatus accepts no responsibility for claims for consequential damages. Any representations, promises, warranties or statements made by Emerson Apparatus’s Agents with respect to merchandise do not constitute warranties and shall be given no force and effect.

*Where IDD is your international dialing prefix as may be required when making international calls to the United States.